EXERCISE A Role-play with a partner. Take turns doing each role.
Customer in shoe store
1A
The shoes that you bought last
week are too tight. You want
your money back. You have
your sales slip.
• Salesperson in a shoe store
You'll be glad to refund the
customer's money, but you
must have the sales slip first.
1B
2A
•
Customer calling a garage
Your car is making a terrible
noise after you had it tuned up
at the garage last week. You're
upset and want someone to
look at it right now.
•
Mechanic in a garage
You worked on the car. Tell the
customer you are too busy to
look at the car now, but can
look at it in later today. The
work you did is guaranteed.
28
3A
. Customer in a restaurant
You're a customer and you're
dissatisfied with the meal. Tell
the waiter.
•
Server in a restaurant
You're the waiter who served
the customer a meal. Try to
make the customer satisfied.
3B
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